Guidelines For Day Care Clients
PICK UP HOURS 9:00 a.m. - 10:45 a.m. Monday – Friday
Drop off hours are from 4p.m.- 6p.m. Monday – Friday.
Due to coastal traffic or weather, pickup or drop off times may vary. Our staff will make every effort to notify you if you request a notification. If we are unable to drop off your pet at the end of the day due to not being able to get your pet into it's secured location, you will be responsible to pick your pet up from the Montara location by 7p.m.
PETS THAT STAY OVERNIGHT WILL BE CHARGED AN OVERNIGHT BOARDING FEE.
We will deliver your dog on our regular delivery schedule the following day.
Please call between 8a.m. and 8:30 a.m. on the day that you are requesting to keep your pet at home. Or you can leave an email prior 8:00 am. The vans leave Montara by 8:45 a.m. Monday – Friday.
If the van pulls into your driveway/ parking area and your pet is not there to go to Kamp, you will be charged for that day. Phone messages are checked on a regular basis along with Emails. Repeated messages will not be addressed any faster. Therefore, please don't feel that more is better. We will get to you as soon as we are able.
We have an outdoor facility at Kamp K-9. That translates to muddy conditions on some of our rainy days. We will make every effort to bring your pet home to you in the same clean shape that we picked them up in. If there is an extreme weather day or it is just too muddy at Kamp, the dogs will be picked up and come to our Montara location. When your pet is in our Montara location, the routine is, play in the 2 yards, neighborhood walks along with field trips to Quarry Park, Montara Mountain and coastal trail.
Dogs DO sometimes get a little exuberant when playing with their buddies.
If an injury occurs while your dog is in our care, we will make every effort to contact you immediately. We will transport them to a local vet if needed. Our concerns are with your dog first.
Download a veterinarian release form here
Bills are routinely delivered on the last week of each month. Payment is due during the first week of each month. If you need to make other arrangements please call the office to set that up. We accept cash or personal checks. We are not set up for credit cards at this point. Any payments after the 15th of that month will be considered late and an automatic 10% payment will be charged to the next months invoice.
We are excited about the new changes here at KPH. The addition of Kamp has been a fabulous location for your dogs to be DOGS with their buddies. We will keep you posted for our future endeavors. Remember you can also follow us on Facebook at KlawsPawsAndHooves. Making tails wag from Montara to San Gregorio!